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Customer Service

Customer Care

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At Grace & Crown, every order is thoughtfully prepared with care and attention to detail. We are committed to providing an exceptional shopping experience from the moment you place your order until it arrives at your doorstep. If you have any questions or need assistance, our Customer Care team is always happy to help.

 

Shipping

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We carefully prepare each order to ensure it arrives beautifully packaged and ready to enjoy or gift.

 

Processing Time

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  • Orders are typically processed within 2–3 business days.

  • During holidays, product launches, or promotional events, processing times may be slightly longer.

 

Shipping

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  • Orders are shipped throughout the United States.

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

  • Once your order has shipped, you will receive a confirmation email with tracking information.

 

Damaged or Lost Packages

 

If your order arrives damaged or appears to be lost in transit, please contact us within 5 business days of delivery so we may assist in resolving the issue.

 

Returns & Exchanges

 

Your satisfaction is important to us.

Due to the nature of home fragrance products, we can only accept returns on unused, unopened merchandise in its original packaging.

Returns must be requested within 30 days of delivery.

Unfortunately, we cannot accept returns for:

  • Opened or used products

  • Clearance or final sale items

  • Gift cards

  • Personalized or custom products

Return shipping costs are the responsibility of the customer unless the item was received damaged or an error occurred with your order.

 

Frequently Asked Questions

 

Where are your products made?

Grace & Crown products are thoughtfully crafted in the United States using premium fragrance oils and carefully selected ingredients.

 

Are your fragrances safe to use around pets?

While our products are designed for home use, we recommend avoiding direct exposure around pets and always following the usage instructions provided on each product.

 

Can your room fragrances be used on linens?

Our Fine Home Fragrance Sprays are designed for use throughout the home. We recommend testing on an inconspicuous area before applying to delicate fabrics.

 

How long do the fragrances last?

Longevity depends on room size, ventilation, and frequency of use. Most customers enjoy several hours of fragrance after each application.

 

Are your Signature Sets gift-ready?

Yes. Every Signature Set is beautifully packaged in our signature presentation box, making it ideal for gifting.

 

Do you offer wholesale?

Yes. Please visit our Wholesale page or contact us for additional information regarding retail partnerships.

 

How can I contact Customer Care?

Please visit our Contact page or email us anytime. We strive to respond to all inquiries within 1–2 business days.

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